Job Description
We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
Responsibilities
· Address user tickets regarding hardware, software and networking
· Walk customers through installing applications and computer peripherals
· Conduct remote troubleshooting
· Test alternative pathways until you resolve an issue
· Customize desktop applications to meet user needs
· Record technical issues and solutions in logs
· Direct unresolved issues to the next level of support personnel
· Follow up with clients to ensure their systems are functional
· Report customer feedback and potential product requests
· Help create technical documentation and manuals
Requirements and skills
· Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
· Working knowledge of office automation products and computer peripherals, like printers and scanners
· Knowledge of network security practices and anti-virus programs
· Ability to perform remote troubleshooting and provide clear instructions
· Excellent problem-solving and multitasking skills
· Customer-oriented attitude
Skills Required
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