Healthcare Software Analyst Jobs In Canada

Healthcare Software Analyst Jobs In Canada, A healthcare analyst is in charge of evaluating medical data to improve the business part of hospitals and medical facilities. Also known as healthcare data analysts, these highly-analytical professionals prepare status reports, create record-keeping processes, and assess data from different sources.

Job Details

ABOUT THE ROLE

  • The Health Systems Analyst will be a key member of the Bayshore Specialty Rx team, reporting to the System Transformation Specialist.
  • The role will focus on support and operations of internal enterprise systems. This includes ensuring the functionality and usability of the software applications are aligned with Bayshore’s priorities and enabling company employees to do their work effectively.
  • This work will support greater integration of services and operations to improve overall operational efficiency, employee experience, and client experience.
  • The Health Systems Analyst will provide first-line application support, resolve technical queries, and communicate solutions directly to customers or employees.
  • He or she is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
  • The Health Systems Analyst will use his/her excellent communication skills to keep all users updated and work progressing and aligned.
  • Fostering and developing strong relationships with internal users will be essential to be successful in this role.
  • The Health Systems Analyst will work with the various business departments to understand their needs for the software and any issues they are experiencing.

A DAY IN THE LIFE

  • Responsible for monitoring and responding to open tickets submitted through an incident management system
  • Prioritize and handle incidents
  • Prioritize and handle service requests reviews and requests for change (RFCs)
  • Configure, and administer software configuration changes
  • Responsible for the creation of software operations and support-related documentation
  • Troubleshoot errors and application issues via periodic testing and other methods
  • Identify opportunities for process improvement and contribute to departmental initiatives
  • Identify and recommend opportunities to enhance the productivity, effectiveness, and operational efficiency of the team to enhance the overall client experience
  • Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation
  • Assist in implementation projects where needed

Interpersonal Skills:

  • Effective working relationships with all functional units of the organization
  • Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary

Customer Service:

  • Strong customer-service orientation
  • Possess demonstrated ability to provide customer support and deal with escalated customer issues

Bayshore is committed to a high-quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series or one dose of a single-dose vaccine series);

AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon the Human Rights Code will be considered on a case-by-case basis. Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities and the applicable Provincial Human Rights Code.

WHAT YOU BRING TO THE TEAM

  • University/College Degree in Business Management, Technology Management, or Health Management or equivalent;
  • 2+ years of internal or external SAAS client-facing application support experience preferably in a healthcare setting
  • Experience working with Service-Now ITSM or other types of service management
  • Strong analytical skills to assess, interpret and recommend actions based on organizational needs;
  • Excellent verbal and written communication skills with the ability to communicate information/ideas, in a manner that is easily understood by others;
  • Excellent computer skills e.g., Microsoft Word, Excel, and Powerpoint required;
  • Ability to deal with situations where information is difficult to obtain, complex, or ambiguous;
  • Ability to interact with people from all disciplines/levels, be flexible/adaptable to change, and maintain confidentiality;
  • Ability to work well independently and collaboratively as a team player with a variety of staff/stakeholders to undertake detailed analysis, report generation, and project implementation;
  • Demonstrated team player with the ability to be flexible and adaptable to change;

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