Launch of the Right to Repair Portal, Link to Register a Complaint, and Status

Launch of the Right to Repair Portal:-Customers can submit complaints via the Right to Repair Portal website. Customers can simply register their concerns by providing basic information about the products, such as the model and brand, as well as the nature of their complaint. After the complaint is registered on the site, a unique complaint number and a deadline for resolution are assigned. Customers now have a quick and easy way to report defective goods and receive compensation through this portal. Find out everything you need to know about below, including its highlights, objectives, features, and benefits, how to submit a complaint, and more.

Launch of the Right to Repair Portal

To safeguard Indian consumers, the Ministry of Consumer Affairs, Food, and Public Distribution has launched the fantastic Right to Repair Portal. The portal also provides a tool for online assistance for customers who are unable to resolve their issues on their own. Customers can speak with a knowledgeable customer service representative using this tool, who can offer guidance and assistance in resolving any issue. In addition to the option for online complaint resolution, the portal provides a forum where customers can obtain legal counsel. Customers can contact lawyers and other legal professionals for advice on any complaint-related matter.

Launch of the Right to Repair Portal

Launch of the Right to Repair Portal Details

About Right To Repair Portal

The Right to Repair Portal, a fantastic initiative launched by the Ministry of Consumer Affairs, Food, and Public Distribution, protects Indian consumers. The portal also provides an online help service for consumers who are unable to resolve their problems on their own. Customers may now communicate with a professional service agent who can provide guidance and assistance when it comes to resolving any difficulty using this tool. In addition to the online complaint resolution option, the portal provides a forum for customers to seek legal advice. Consumers may contact attorneys and other legal experts for legal assistance on any topic concerning their complaints.

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Right to Repair Portal Objective

This website was created by the Ministry of Consumer Affairs, Food, and Public Distribution as part of its efforts to protect customers and provide a quick and efficient way to resolve complaints. The introduction of the portal has made it easier than ever for Indian citizens to file complaints about defective or malfunctioning products and receive a response.

Features and Benefits of Right to Repair Portal

The following are some of the portal’s most important features and benefits:

  • The Indian government launched an online platform known as the Right to Repair portal to simplify product maintenance and repair.
  • Users will be able to fix their products in a way that is easier and more practical thanks to this portal.
  • Through this website, customers can access a variety of services, such as information about warranties, replacement parts, and product maintenance and repair.
  • It provides contact information for repair service providers, information on product warranties, and a list of authorized service providers’ services.
  • Clients can get to data about item upkeep and fix on the entry.
  • This platform will help customers get their products serviced quickly.
  • On the portal, customers can complain about product repairs, which will help service providers improve their services.
  • With these capabilities, customers can monitor the repairs’ progress and receive updates.
  • On the Right to Repair portal, customers can see where the repair job stands.
  • This ensures that customers’ devices receive prompt repairs and makes it simpler for customers to monitor the repair and maintenance process.

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Procedure for Submitting a Complaint to the Right to Repair Portal

The steps listed below must be followed by the user in order to submit a complaint through the Right to Repair Portal:

  • First, visit the Right to Repair Portal’s official website.
  • The homepage will open.
  • Click the File a Complaint option. Next, select the product type for which you want to file a complaint.
  • The complaint form will open.
  • Fill out the form with all the required information, such as your name, email address, address, phone number, etc.
  • Next, select the state for which you want to file a complaint.
  • Then, enter the description of your complaint.
  • Attach the supporting evidence. Finally, click the Submit button to.

How to Use File Complaints?

The complainant must identify the firm against whom they are bringing the claim, as well as provide information on the item, such as model and serial number and a description of the problem. Following that, they’ll be requested to provide any relevant evidence or pictures. The Department of Consumer Affairs will look into the complaint and take appropriate action once it is filed. On the portal, the claimant may monitor the progress of their claim. In addition, the Consumer Affairs Department will respond to the complaint within a certain amount of time. Consumers may use the Right to Repair portal to check that they are entitled to fix their items. It’s also a terrific way for them to get resolution on any problem.

What Happens When a Complaint Is Filed on the Right to Repair Portal?

The Department of Consumer Affairs will investigate the complaint and take the necessary action once the form has been completed. The user can monitor the progress of the complaint on the portal. The Department of Consumer Affairs will also offer a resolution to the complaint within a specified time frame. Using the Right to Repair portal, customers can quickly and easily ensure that they have the option to repair their products. It is also a great option for them to receive compensation in the event of a problem.


In conclusion, the launch of the Right to Repair portal was a huge success. Not only did it help increase awareness of the issue, but it also provided access to resources and support for those who need it most. The portal provides a one-stop shop for people who want to learn more about their right to repair products, fix broken products, and get support from the industry. We’re confident that this will be a powerful tool in the fight against product obsolescence and consumer rights violations.

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