To provide advance technical support for the product range that involves software, firmware, networking, Speaker Management and other sophisticated capabilities.
To develop and conduct trainings for the customers on the assigned product range using appropriate means (e.g. offline and onsite training certification, webinar, etc.).
To provide General Technical Support to the customers (e.g. Technical Proposal) via Sales Team.
To provide technical assistance in the designs/integration according to customer applications relating to complexed audio and A/V systems.
To resolve issues related to advance applications and customer applications including performing follow-up technical support.
To provide inputs on products improvement and modification based on customer requirements.
To review the new products for proper use/integration with other products including performing field tests to gain familiarity and working knowledge.
To support/assist the Sales and Marketing teams during the trade shows as Team Member.
To support the Marketing team in terms of providing technical information for marketing materials.
To provide the technical support for the launch of new products.
Qualification / Requirements
Academic degree in related area or equivalent work experience of 5-6years (minimum).
Should have working experience of Audio- Visual Design Concept and BOQ Formation.
Should have sound knowledge of Video Conferencing Technology.
Should have worked closely with Audio Consultants / System Integrators and should be able to coordinate, assist in developing projects related to Auditorium / Conference Halls etc;
Should be able to make boq, specifications / tenders etc.
Should be able to make complete Project reports. A showcase of the same during Interview is must.
As a self-confident personality should enjoy conducting live and virtual trainings/presentations.
Should have strong technical/products background with emphasis on AV applications as well as good understanding of audio network protocols.
Should be proficient in Microsoft Office and CAD software.
Should be a team player with excellent communication skills and Problem-solving abilities Self driven.